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Business

Nitto Denko Base Material offers a wide range of Nitto Group products, including adhesive tapes and equipment developed by our company.
These products are provided to customers nationwide through various channels such as sales representatives, customer service, web content, and our sales network.

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At Nitto Denko Base Materials, we are committed to capturing and leveraging knowledge from approximately 170,000 inquiries, consultations, and orders received annually across Japan. Leveraging this expertise, we deliver prompt and attentive responses to all adhesive tape-related challenges through an omnichannel approach.

Customer Support

オフィスでの作業風景

1.Inquiry Response

We handle approximately 170,000 inquiries per year from across the country.
Our unique DX-driven system allows us to respond accurately and quickly.
Our specialist staff handle technical inquiries and provide a wide range of proposals, including optimal product selection.

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2.Delivery Date Adjustment Service

We offer a diverse lineup of approximately 6,300 products and respond to inquiries regarding delivery date confirmation and adjustment. In addition, our proprietary system, “ND‑net,” allows customers to instantly review their past order history and place orders 24 hours a day, 365 days a year.
※This service is for our business partners within Japan.

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3.Web Content

We offer the order management system, “ND‑net,” to whom we have ongoing business relationships. In addition, for new customers without prior transactions, we provide access to a wide range of products through “Tape Omakase Navi” and support product selection.
※These services are intended for our business partners within Japan.

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4.Sales Staff

If customers have any concerns, our local staff will promptly visit them. We listen carefully to their specific needs through face to face discussions and propose products that effectively resolve their issues.

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5.Collaboration System

All customer inquiries and order information are centrally managed through a single system. By sharing customer data among all staff at the same time, we are able to provide support and proposals across departments and regions.

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6.Development and Manufacturing of Adhesive Tapes and Machines

We develop and manufacture a wide range of tapes and application equipment to support diverse industries and customer needs.

Web Service

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Tape Omakase Navi

Tape Omakase Navi is an online consultation service for adhesive tapes,selected from approximately 6,300 products.Multiple search options such as past consultation cases, usage scenarios, and product functions make it easy to find the product that best suits your needs.
We can also suggest special products that are not listed on the website.
※This service is for our business partners within Japan.

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ND‑net

ND‑net is a membership‑based ordering system for direct customers, offering online ordering, shipment tracking, and access to catalogs and documents 24/7.
※This service is for our business partners within Japan.